- Smooth flow of orders, order confirmations and follow-ups within SLA management
- Support our NPI team with all order processes such as cancellations, order confirmations and new deliveries following complaints and follow-up
- Preparation of various documents e.g. order confirmations from customers and suppliers and conduct negotiations for a win-win situation
- Answering and coordinating internal and external customer inquiries about the order process
- Optimization and monitoring of the executed processes with the goal of high customer satisfaction
Inside Sales (m/f/d) – Order entry
Fine Line Gesellschaft für Leiterplattentechnik mbH • Hilden • Sales & Account Management
Are you our new order entry specialist (m/f/d) who loves customers, sales and administrational tasks ? Then we are exactly looking for you !
Within this function you will work together with our young international team of 6 professionals on optimizing the service and sales to our customers. We offer the option to work remotely and maintain a solid work-life balance.
Before you start you will enter a 3 month onboarding schedule where we will onboard you to feel safe and confident to accelerate in our services and sales. After that we will take care together of your growth and offer a constant personal development plan.
The culture we set is one with high self-responsibility and autonomy.
- Proactive, assertive personality with a desire to support internal and external customers
- Good communication skills and empathy
- Very good time management and ability to multitask
- Good knowledge of Microsoft Office / ERP / CRM (Salesforce) systems
- Additional technical affinity and knowledge of printed circuit boards is a plus
- Excellent language skills in Dutch or German
- Good knowledge of English (written and spoken)
A permanent position with good conditions
A long-term perspective in a constantly growing, future-oriented international sales company
A modern corporate culture
Attractive working and contractual conditions
Flexible and family-friendly working hours - flexi-time/part-time/full-time
Home Office incl. free equipment (screens and a height-adjustable desk)
An attractive salary package, laptop, monitors and, if applicable, cell phone
Regular feedback and development meetings
Targeted support through access to our self-learning platform with numerous online courses
Free coffee and water are a matter of course for us, as well as a familiar working atmosphere and respectful cooperation
Free parking and good public transport connections
Company pension plan and additional payment for capital-forming benefits
"Employees recruit employees" bonuses
Yearly 300 € health budget for individual use partly possible
The right place for your talent
Fineline Global is a leading distributor of PCB technology and supply chain solutions worldwide. With more than 10 offices all over the world, supplying 130 million circuits every year, to over 3,000 customers globally, Fineline Global has a lot to offer. But more than what we do, we are most proud of our people and their talent.
Being a part of Fineline lets you enjoy the advantages of a large multinational organization, while maintaining an intimate local atmosphere. At Fineline Global, it’s important for us to invest in both your personal development and your professional expertise!
Across all of our wonderful diversity, we find the “fine line” that connects us to one another and makes us who we are. Come join us at Fineline Global, we are waiting for you!
Printed circuit boards form the basis of all electronic devices in our daily lives; they are used in automotive, solar, aerospace and industrial electronics, among others. A printed circuit board, or PCB, is the carrier for electronic components that make an electrical connection. Printed circuit boards are customized products and require an exact description of the specific performance of the individual board.
What future colleagues say
"I joined Fineline in 2018 as part of my traineeship in wholesale and foreign trade management, which I successfully completed in the summer of 2020. Since then, I have been able to perform various activities, so I started in the order processing department and I am now supporting my own customer base with advice and support. Additionally, I act as a link between our international IT (department) and our - the local team - to optimize system technical processes."
"I started my career at Fineline in 2017. In the beginning, I worked in inside sales for 4 years. This work and the contact with customers, made me want to move to outside sales and take the next step in my career.”
"I like being at Fineline - previously in inside sales and since the beginning of 2018 as a QA assistant in quality assurance. Here I keep in touch with customers who have reported a problem to us and do the commercial part of the complaints processing. My colleagues in QA are mainly technicians - and so we complement each other perfectly."
"As a member of the design team, you are the central connecting leader, between five department members: The customer schematics developer, the customer mechanical engineer, the bare board manufacturer, the assembly house and your own design department. It is a challenging and exiting helicopter role, with the full power to make everybody happy inside the chain . The harder the job, the bigger your satisfaction is, when you finish the job and the greater respect the customer will give you for future projects."
"My name is Anke and I have been responsible for the front office at Fineline for four years. My tasks include fleet management, organization of travel activities for all employees, procurement of all kinds of materials, trade fair organization, procurement of advertising materials, and much more. I also serve as an interface for all other branches, you could also call me the "mother of the company". I feel very much at home with my "Fine Liners", even though things can sometimes get very hectic. Here with us, values are lived and not just represented on paper. Everyone is there for everyone, no matter what situation you are in, I like that very much. Our employees are mixed from "young" to "old" and that makes me very happy. Fineline also means good products, good service and good employees."
"Work is better than school ? No joke! Well, I personally think you are accepted super quickly as a full-fledged employee. The ratio between "working independently" and "getting support" is also super balanced. There is a lot of praise for good work and constructive feedback for mistakes. You learn a lot and the work is fun!"
"When I started my Traineeship as a wholesale and foreign trade merchant in 2009, we were a small company. I was able to experience the steady growth and am proud to be a part of this global company now. Through various trainings and exciting projects, I was able to develop myself further. We are a strong team that sticks together and can count on each other's support."